❓ Help center

🛒 For buyers

How do I pay?
Top up your wallet (Wallet → Top up) via bKash/Nagad/Rocket/Upay/bank/Binance. Once approved, click Buy now and pay from balance — it's instant and escrow-protected.

What is escrow?
Your payment is deducted but held by AssetFlipz (shown as Pending balance). It's released to the seller only when you confirm you've received the asset.

The seller isn't delivering. What now?
Message them in the order chat first. If that fails, open a dispute from the order page — we can refund your escrowed funds.

Can I cancel?
Yes, while the order is pending — escrowed funds return to your wallet immediately.

💼 For sellers

How do I start selling?
Complete KYC (one-time ID check). After approval, list assets from Sell an asset. Listings go live after admin review.

When do I get paid?
When the buyer confirms delivery (or a dispute resolves in your favor), the sale amount minus 5% commission lands in your wallet. Withdraw anytime above $5.00.

How do withdrawals work?
Add a payout account (bKash, Nagad, Rocket, Upay, bank, Binance), request a payout, and the admin sends the money and marks it paid.

Buyer & seller modes?
One account can do both. Switch with the Buyer | Seller toggle in the navbar — same identity, wallet and history.

🔐 Account & security

I forgot my password.
Use Forgot password — you'll get a reset link valid for 2 hours.

How do I enable 2FA?
Go to Security → Two-factor authentication, scan the QR code with an authenticator app and verify.

Someone is harassing me.
Open their profile and hit Block — they can't message you anymore. For serious abuse, file a report.

💬 Messaging

Can I talk to a seller before buying?
Yes! Every profile and listing has a Message seller button. Ask questions before you commit.

Where is the order chat?
Each order has its own chat thread on the order page — use it to coordinate the asset transfer.